The Hamilton CommunityNet offers
a range of internet accounts, to suit the differing needs of its members.
Both High-Speed DSL, and Dial-up accounts with varying
amounts of dial-up time and disk space,
Each account has e-mail and a directory for a personal web site.
Membership Types, Levels &
Prices
NEW for 2007! HWCN now offers HIGH SPEED DSL
service!
| DSL HIGH SPEED Accounts |
Home "Lite" |
Home |
Business |
| Download Speed* |
up to 256Kbps |
up to 5Mbps |
up to 6Mbps |
| Capacity (bandwidth)+ |
10 GB / month |
10 GB / month |
20 GB / month |
| Storage space |
20 Mb |
40 Mb |
80 Mb |
| Email |
Up to 2 mailboxes |
Up to 4 mailboxes |
Up to 8 mailboxes |
| Cost per month |
$31.75 |
$37.95 |
$69.95 |
GST is included in all
prices.
Requirements for DSL Service: You need a computer with Windows 98,
2000, ME, XP or Vista and a LAN network connection
- a DSL modem (sold separately for $75.00 by HWCN) - standard
phone line
(not cable).
DSL may not be available in all areas. Service takes 5 days to activate.
Additional charges may apply for changes after startup.
* Maximum DSL Service Speed within each category varies depending on
distance to nearest phone
company 'central office'.
+ Additional charges apply for exceeding monthly bandwidth capacity:
$5/GB.
| Dial-up Accounts |
Mini-G |
Mini-25 |
G-1 |
G-2 |
| Hours per month* |
15 |
25 |
60 |
Unlimited** |
| Storage space |
5 Mb |
7 Mb |
10 Mb |
20 Mb |
| Email |
1 mailbox |
Up to 2 mailboxes |
Up to 4 mailboxes |
Up to 8 mailboxes |
| Cost per month |
$7.80 |
$11.85 |
$17.95 |
$19.95 |
Cost per year
(12 months
prepaid***) |
$78.00 |
$118.50 |
$179.50 |
$219.45 |
| Set up fee**** |
$10.00 |
$10.00 |
$10.00 |
$10.00 |
GST is included in all
prices.
Requirements for Dial-up Service: You need a computer with Windows
98, 2000, ME, XP or Vista - a 56K modem - standard phone line (not
cable).
*When time limit is reached (all dial-up accounts except G-2), the account
will immediately disconnect after you dial-in. See below for what to do if
you need more dial-up time in a month.
**G-2 is for unlimited individual use. Computer is not to be
left connected when unused/unattended.
***No refunds are issued for HWCN accounts
that are closed before their normal expiry date. The only exception will
be made within ten days of a new account set-up when the account
has proven to be unusable due to technical faults beyond the member's
control (please note: having the correct equipment/modem and phone to use
our service IS deemed to be within a member's control). Upgrades may use
the credit of unused time toward the new membership level.
****Setup fee is charged for activation of new dial-up accounts and
reactivation of expired/closed accounts.
Session limits apply to all dial-up accounts.
TEXT ONLY ACCOUNTS - using the 'Lynx' web browser, and 'Pine'
mail program are still available at a cost of $35.00 per year (plus
$10 setup fee on new accounts) for 50 hours/month of text-only dial-up
access, and 2MB disk space. This account is only recommended for
e-mail access by people familiar with 'terminal' software. HWCN does
not provide technical support for that software.
How Do I Become A Member?
Visit our office on the second floor of the Eva Rothwell Centre (in the
old Robert Land School building) at 460 Wentworth St. N. or fax
or mail in your signed membership agreement. Dial-up accounts will be
active upon receipt of your signed agreement along with your payment. DSL
Service will be activated 5 days after payment/signup.
To activate DSL service on your line, we need the
name/address information exactly as it appears on your telephone
bill (to validate the order with your phone company) and if your home
phone provider is not Bell, we need to have the name of the company, and
the circuit number for your line.
How do I pay?
All HWCN services are pre-paid. You may pay by cash, debit,
cheque or credit card, in person at our office. In addition,
you may renew an existing account by mail, or by giving us your credit
card information by telephone. You can also arrange automatic monthly
credit card payments by calling our office. Or use your bank’s
telephone or internet banking services to make payments (your “account
number” isyour HWCN User-ID).
Sorry, we do not make ‘automatic withdrawals’
using void cheques. Please make arrangements
for direct payments by calling your bank.
We do not accept personal cheques for DSL modem purchases.
How do I setup/install HWCN on my computer?
Dial-Up: We provide written step-by-step instructions for setting
up a dial-up connection using Windows "New Connection Wizard".
High-Speed DSL: If you purchase your DSL modem from HWCN we will
pre-program it with your account information and settings at the HWCN
office, so that in most cases all you have to do is take the modem home,
connect it to your phone line and computer LAN connection, and turn
your computer on.
Included with your modem purchase you will receive three phone line
filters which you need to connect to your voice telephones,
to suppress the 'hiss' of DSL on your phone line. If you need more than
three, we have extra filters available for purchase for $4 each (GST/PST
included).
If you have any problems during setup, our friendly help desk staff are
available to walk you through the setup process.
What if I use up my monthly dial-up time?
The modem will disconnect when you call.
Block time is available for 10hr/$5.00. Note: The extra time does not
carry over to the next month.
What if I need more space for mail/website?
Call our office. Small increases in space are available at no charge.
Larger increases can be purchased for a nominal fee.
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