The helpdesk number is 905.528.9334. Please do not call the
office number with a technical support question.
When calling the helpdesk, please have your User ID ready.
(i.e. aa001). If you do not know your User ID then you must
know the name of the person the account is registered to or
the email address of the account.
If you are calling to renew your account, please have your
credit card information ready.
If you are calling to change your password, you will need to
know the verifying name you gave when you signed up.
Please know the nature of your problem. Reporting the specific
wording of any error messages and/or error codes are very helpful
in trying to solve your problem quickly and efficiently. If
possible, explain what it was you were doing at the time that
the error occurred.
The helpdesk can become very busy at times.
If we cannot take your call right away, please leave a message
stating your name, User ID and the nature of your call or problem.
If necessary, please state a time that is convenient for us
to call you back. The usual practice is to deal with messages
on a FIRST COME FIRST SERVED BASIS.
The helpdesk provides technical support for your HWCN Internet
connection, your HWCN E-mail, account renewals and HWCN account
information in general. The helpdesk cannot provide support
for the installation or use of hardware or software not provided
by HWCN.
If you are not comfortable setting up a connection on your
own machine, HWCN will do so, by appointment, at our location
in the library. Please do not come to the office with your computer
without an appointment. Appointments are required to ensure there
is a helpdesk person available to assist you with your machine.
