Why
do I get disconnected immediately after connecting?
If you find that you are getting
disconnected a few seconds after you have just connected, chances
are, you are out of time. Please refer to My Account to check your
Account Status. If your Time Remaining is 0 or -1, then you are
out of time for the month.
Why do I get disconnected
after I send or receive e-mail?
In Outlook Express, click on
Tools and then Options. Under the Connection
tab, make sure that there is not a check mark in the option
Hang up after sending and receiving. If there is, remove
it and click on OK.
How do I disable call
waiting while I'm on the Internet?
Double click on My Computer,
again on Dial Up Networking, and finally on the HWCN icon.
Click on Dialing Properties. Place a check mark in the box
beside To disable call waiting, dial: and from the drop down
box select *70,. Click on OK. Call waiting will be disabled
while you are online.
Why does it keep asking
me for my password?
If, when you try to connect, you keep having a box pop up asking
for your User ID and Password, that means that one of them is wrong.
Make sure your Caps Lock is not on and try re-entering the
information again. If you keep receiving the box and you know your
User ID is correct, then your password is wrong. Remember that the
password is case sensitive. If you don't remember your password,
call the HWCN helpline to have it reset.
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